Reporting

Customizable Reporting Dashboard

KronoDesk allows you to build a customized reporting dashboard featuring your frequently-used graphs, charts and reports:

Viewing the Data Behind the Graph

The data behind the graphs can be displayed and exported to a CSV/Excel file:

Export Tickets to Spreadsheet

In addition to the reporting center, all customer support agents and managers can export their assigned tickets to Excel or other spreadsheet tool with a single click:

Report Document Generator

KronoDesk can produce printable reports, documents and spreadsheets from the data in the system using the rich library of standard reports. The formats supported include MS-Word, MS-Excel, Adobe Acrobat PDF, HTML and XML.

Each report can be configured by users, with the option to include different elements, filter by any of the built-in or custom fields, and sort a variety of different options.

The generated reports are designed to be customer-ready and make it easy to manage your compliance and reporting needs as well perform business intelligence and data analytics on your support organization.